Question 1

How do I schedule a consultation?

Accepted Answer

You can request a consultation through the contact page. Inquiries are reviewed personally, and NOVA Readiness will follow up to discuss next steps.

Question 2

What happens during the free consultation?

Accepted Answer

NOVA Readiness offers a free introductory consultation to discuss your needs, answer initial questions, and determine whether services may be a good fit. If you choose to move forward, you will be provided with the appropriate intake forms, consent documents, and next steps to begin services.

Question 3

Do you offer virtual sessions?

Accepted Answer

Yes. NOVA Readiness offers virtual counseling sessions for clients located in Pennsylvania, including residents of Philadelphia and surrounding communities.

Question 4

Do you offer in-person sessions?

Accepted Answer

In-person sessions may be available depending on location and circumstances. Please contact NOVA Readiness to discuss options.

Question 5

Who does NOVA Readiness work with?

Accepted Answer

NOVA Readiness has specialized experience supporting first responders, military personnel, veterans, healthcare workers, EMS, dispatch, corrections, and public-safety communities. Services are also open to civilians, families, professionals, and individuals navigating stress, trauma, anxiety, burnout, relationship strain, or major life transitions.

Question 6

Do you work with people who are not first responders or military?

Accepted Answer

Yes. While NOVA Readiness has specialized experience with public-safety and military communities, counseling services are open to civilians, families, and anyone seeking trauma-informed, evidence-informed support.

Question 7

Do you offer couples counseling?

Accepted Answer

Yes. NOVA Readiness offers couples counseling to help partners navigate communication, stress, and the impact of high-stress careers or life transitions on their relationship.

Question 8

What is the Tactical Readiness Approach?

Accepted Answer

The Tactical Readiness Approach is NOVA Readiness's framework for delivering mental health care that meets people where they are. It blends evidence-informed clinical practice with cultural fluency for high-stress professions — recognizing operational stress, cumulative trauma, identity shifts, and the values that drive mission-oriented lives — while remaining accessible and welcoming to civilians, families, and anyone seeking trauma-informed support.

Question 9

What are your rates?

Accepted Answer

Rates vary by service and are discussed individually. Please contact NOVA Readiness for current rate information.

Question 10

Do you accept insurance?

Accepted Answer

NOVA Readiness accepts select insurance plans and also offers private-pay options. Please contact NOVA Readiness to find out whether your insurance is accepted and to discuss rates and payment options.

Question 11

Can you provide a superbill?

Accepted Answer

Documentation may be provided upon request for clients seeking out-of-network reimbursement through their insurance provider. Please contact NOVA Readiness to discuss what documentation may be available for your situation.

Question 12

Do you offer a sliding scale?

Accepted Answer

Sliding-scale options may be available based on availability and individual circumstances. If cost is a concern, please contact NOVA Readiness to discuss options.

Question 13

What payment methods do you accept?

Accepted Answer

Accepted payment methods are reviewed with you when scheduling services. Please contact NOVA Readiness for current payment details.

Question 14

What does LAPC mean?

Accepted Answer

LAPC stands for Licensed Associate Professional Counselor. Philip Singh, LAPC, is a Pennsylvania Licensed Associate Professional Counselor (License No. APC002590) practicing under the clinical supervision of Colleen Tate, LPC.

Question 15

Who provides clinical supervision?

Accepted Answer

Philip Singh practices under the clinical supervision of Colleen Tate, LPC.

Question 16

Where can clinical services be provided?

Accepted Answer

Clinical services are provided in accordance with Pennsylvania licensure requirements. Please contact NOVA Readiness to confirm whether services are available in your location.

Question 17

Is NOVA Readiness a crisis service?

Accepted Answer

No. NOVA Readiness does not provide emergency or crisis-response services through this website. If you are experiencing an immediate emergency, call 911 or go to the nearest emergency department. If you are experiencing a mental health or suicide-related crisis in the United States, call or text 988.

Question 18

Is information submitted through the website confidential?

Accepted Answer

Messages submitted through this website are reviewed privately and handled with care. Please do not include emergency information or detailed clinical information in this form.

Question 19

What are the limits of confidentiality?

Accepted Answer

Clinical information is handled according to applicable professional, ethical, privacy, and legal requirements. Limits of confidentiality are reviewed before services begin.

Frequently asked questions

Getting Started

Services

Payment and Insurance

Licensure and Supervision

Emergencies and Privacy

Frequently asked questions

Getting Started

01How do I schedule a consultation?

02What happens during the free consultation?

03Do you offer virtual sessions?

04Do you offer in-person sessions?

Services

01Who does NOVA Readiness work with?

02Do you work with people who are not first responders or military?

03Do you offer couples counseling?

04What is the Tactical Readiness Approach?

Payment and Insurance

01What are your rates?

02Do you accept insurance?

03Can you provide a superbill?

04Do you offer a sliding scale?

05What payment methods do you accept?

Licensure and Supervision

01What does LAPC mean?

02Who provides clinical supervision?

03Where can clinical services be provided?

Emergencies and Privacy

01Is NOVA Readiness a crisis service?

02Is information submitted through the website confidential?

03What are the limits of confidentiality?